Privacy Policy

1. Introduction

WA.Starbuz (operated by Starbuzz Digimark) ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API platform, website (wa.starbuz.co), and related services (collectively, "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number
• Business name, GSTIN, and business address
• Billing and payment information (processed securely via Razorpay)
• WhatsApp Business Account details
• Login credentials (encrypted)

2.2 Usage Data

• IP address, browser type, device information
• Pages visited, time spent, click patterns
• Message delivery and engagement metrics
• Campaign performance data

2.3 Customer Data

Contact lists, message templates, chatbot configurations, and customer interaction data that you upload or create through our platform.

3. How We Use Your Information

• To provide, operate, and maintain our Services
• To process transactions and send related billing information
• To facilitate WhatsApp Business API integration and messaging
• To send administrative communications (service updates, security alerts)
• To provide customer support and respond to inquiries
• To analyze usage patterns and improve our platform
• To comply with legal obligations and enforce our terms
• To prevent fraud and ensure platform security

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Meta (WhatsApp): As required to provide WhatsApp Business API services
• Payment Processors: Razorpay and Cashfree for payment processing
• Service Providers: Hosting, analytics, and infrastructure partners
• Legal Authorities: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data centres, regular security audits, role-based access controls, and encrypted data storage. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide Services. Upon account deletion, we will remove your personal data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., billing records as per Indian tax regulations).

7. Your Rights

• Access and review your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent for marketing communications
• Export your data in a portable format
• Lodge a complaint with relevant data protection authorities

8. Cookies & Tracking

We use cookies and similar technologies (including Meta Pixel) for analytics, performance monitoring, and advertising purposes. You can manage cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or requests, contact us at: