Shipping & Delivery Policy

1. Nature of Our Services

WA.Starbuz (operated by Starbuzz Digimark, a sole proprietorship of Mohit Khemchand Lunawat Jain, GSTIN 27AMZPL4236G1ZK) is a Software-as-a-Service (SaaS) platform that provides WhatsApp Business API solutions. We provide digital services only. No physical goods are shipped or delivered. Accordingly, there are no shipping charges, courier tracking, or physical delivery timelines associated with our Services.

2. Service Delivery & Activation

• Account Access: Login credentials and dashboard access are provisioned instantly upon successful payment.
• Onboarding: Guided onboarding (WhatsApp Business API setup, number verification, Green Tick application, template configuration) is initiated within 24 working hours of payment confirmation.
• Go-Live: Typical end-to-end activation takes 2–5 working days, depending on Meta's verification timelines (which are outside our control).
• Invoice: A GST tax invoice is emailed to your registered email address within 24 hours of payment.

3. Communication Channels

All service-related communication, credentials, invoices, and onboarding instructions are delivered electronically via:

• The email address provided at the time of registration
• The registered WhatsApp number / phone number
• The customer dashboard at wa.starbuz.co

4. Delivery Failures

If you do not receive your account credentials or invoice within 24 working hours of payment, please check your spam folder and then contact our support team. We will resolve any delivery issue within 1 working day.

5. International Customers

WA.Starbuz primarily serves businesses operating in India. Since our services are entirely digital and cloud-based, customers can access the platform from anywhere in the world. All pricing is denominated in Indian Rupees (₹) and inclusive/exclusive of GST as applicable.

6. Cancellations & Refunds

For cancellation and refund terms, please refer to our Refund Policy.

7. Contact Us

For any delivery-related queries, reach out to us: