Refund Policy

1. Overview

At WA.Starbuz (operated by Starbuzz Digimark), we want you to be fully satisfied with our Services. This Refund Policy outlines the conditions under which refunds are provided for our subscription plans and services. All refunds are processed in Indian Rupees (₹) to the original payment method.

2. Subscription Cancellation

• You may cancel your subscription at any time from your account dashboard
• Cancellation takes effect at the end of the current billing cycle
• You will continue to have access to all features until the end of the paid period
• No partial refunds are issued for unused days within a billing cycle
• Auto-renewal can be disabled at any time before the next billing date

3. Refund Eligibility

3.1 Eligible for Refund

• 7-Day Money-Back Guarantee: New subscribers may request a full refund within 7 days of their first payment if the platform does not meet their requirements
• Service Unavailability: If the platform experiences continuous downtime exceeding 72 hours due to issues on our end
• Duplicate Payments: Accidental double charges will be refunded in full
• Billing Errors: Incorrect amounts charged due to system errors

3.2 Not Eligible for Refund

• Requests made after the 7-day money-back guarantee period
• Accounts suspended or terminated due to Terms of Service violations
• WhatsApp conversation charges (these are billed by Meta and are non-refundable)
• Partial month usage after the guarantee period
• Downtime caused by WhatsApp/Meta infrastructure or third-party services
• Change of mind after the 7-day guarantee period

4. Annual Plan Refunds

For annual subscriptions, the 7-day money-back guarantee applies from the date of purchase. After the 7-day period, annual plans are non-refundable. However, you may request to downgrade to a monthly plan at the next renewal cycle. In exceptional circumstances, pro-rata refunds for annual plans may be considered at our sole discretion.

5. How to Request a Refund

To initiate a refund request:

1. Email us at mohit@starbuzzdigimark.com with the subject line "Refund Request"
2. Include your registered email address and business name
3. Provide your payment transaction ID or invoice number
4. State the reason for your refund request
5. Our team will review and respond within 3 business days

6. Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds are credited to the original payment method (bank account, UPI, card, etc.)
• Bank processing times may vary (additional 3-5 business days)
• You will receive email confirmation once the refund is initiated
• GST refunds will be adjusted as per applicable tax regulations

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card provider. Chargebacks initiated without prior communication may result in immediate account suspension. We are committed to resolving billing disputes amicably and promptly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our Services after modifications constitutes acceptance.

9. Contact Us

For refund-related queries, reach out to us: